Customer Assistant – Click and Collect – Temp

  • Part Time
  • Hartlepool
  • Salary Guide: £17,000 - £25,000

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AJP Electrical Ltd

Category: Customer Service, Size: 201-500

Customer Assistant – Click and Collect – Temp: AJP Electrical Ltd

If you’re a people person with the drive to deliver excellent customer service, this may be the role for you. AJP Electrical Ltd encourages applications from all backgrounds and communities and is committed to having a workforce that is made up of diverse skills, experiences and abilities. Any relevant industry experience or qualifications that you have will be considered. Please visit the website for further information about this role.

Position: Customer Assistant – Click And Collect – Temp
Location: Hartlepool
Hours: Part Time
Salary Guide: £17,000 – £25,000
Last Updated: 12 May 2022
Job Category: Customer Service

Customer Assistant Role:

A Customer Assistant, or Customer Service Advisor attends to customer needs by answering their queries and dealing with their complaints. Duties include answering customer calls, keeping track of common complaints and alerting management when a situation starts to escalate.

Other Duties:

  • Answering customers questions by phone, email, web chat or face-to-face
  • Selling products or services and taking payments
  • Monitoring overall customer satisfaction levels
  • Tracking orders and giving refunds
  • Updating company databases with information from each customer interaction
  • Passing particular complaints on to their manager
  • Collaborating with the sales department to develop methods for handling issues
  • Working on short-term projects to offer customised support for new products



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