Customer Service Advisor

  • Full Time
  • Manchester
  • Salary Guide: £20,000 - £30,000

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WEX Europe Services Limited

Category: Customer Service, Size: >500

Customer Service Advisor: WEX Europe Services Limited

This is an opportunity for a target driven and enthusiastic individual to become a vital part of the team. WEX Europe Services Limited are looking for someone with the ability to think independently, be creative, and contribute to a supportive environment wherein they can learn new skills. Please visit the website for further information.

Position: Customer Service Advisor
Location: Manchester
Hours: Full Time
Salary Guide: £20,000 – £30,000
Last Updated: 14 January 2022
Job Category: Customer Service

Customer Service Advisor Role:

A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from the company or organisation. Primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.

Other Duties:

  • Responding to customer complaints 
  • Escalating problems to the technical team or other members of the product team
  • Updating customer information in the company database
  • Providing information about new and existing products and services
  • Tracking and processing new orders and refunds
  • Making sales and processing payments, when necessary
  • Performing administrative tasks as assigned by the Supervisor

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