Customer Service Assistant (Spares)

  • Full Time
  • Midlands
  • Salary Guide: £17,000 - £25,000

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Nibe Energy Systems Limited

Category: Environmental, Size: 11-50

Customer Service Assistant (Spares): Nibe Energy Systems Limited

An opportunity has arisen for a talented, enthusiastic individual to join a successful and dynamic organisation. This role will suit an individual who has a passion to deliver consistent and exceptional service and who wishes to develop their career. Nibe Energy Systems Limited offers a rewarding career for the right individual. The successful candidate will have a can do attitude and be able to work as part of a team. Please visit the website for further information about this role.

Position: Customer Service Assistant (Spares)
Location: Midlands
Hours: Full Time
Salary Guide: £17,000 – £25,000
Last Updated: 14 January 2022
Job Category: Environmental

Customer Service Assistant Role:

A Customer Service Assistant, or Customer Service Representative provides the companys customers with the service they require. Duties include receiving inbound calls, responding to complaints and selling the companys products or services.

Other Duties:

  • Handling all incoming customer queries and questions
  • Providing the appropriate service and information or referring clients to another department
  • Referring problematic issues that they cannot solve to management
  • Resolving customer complaints and issuing refunds as needed
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
  • Providing quotations and checking product availability
  • Handling payment transactions
  • Adhering to a companys policies and procedures at all times when assisting customers

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