Customer Service Internship

  • Full Time
  • London
  • Salary Guide: £18,000 - £35,000

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Terravision Group

Category: Graduate Training & Internships, Size: 201-500

Customer Service Internship: Terravision Group

To support its growth Terravision Group is looking for a new member to join its team in a supportive and friendly environment. This role will suit a self-motivated individual who can work with minimum supervison. The successful applicant will have good interpersonal and communication skills, and will be open to new learning and ideas. Please visit the website for further information about this role.

Position: Customer Service Internship
Location: London
Hours: Full Time
Salary Guide: £18,000 – £35,000
Last Updated: 12 May 2022
Job Category: Graduate Training & Internships

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction



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