Customer Service Manager – Toronto

  • Full Time
  • Windsor
  • Salary Guide: £15,938 - £26,562

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Neilson Financial Services Limited

Neilson Financial Services is a global life insurance intermediary, providing a simple approach to life insurance by focusing on product development a... Role: Customer Service, Category: Customer Service, Size: 201-500

Customer Service Manager – Toronto: Neilson Financial Services Limited

Neilson Financial Services is a global life insurance intermediary, providing a simple approach to life insurance by focusing on product development and customer experience.

Position: Customer Service Manager – Toronto
Location: Windsor
Hours: Full Time
Salary Guide: £15,938 – £26,562
Last Updated: 14 January 2022
Job Category: Customer Service

Service Manager Role:

Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

Other Duties:

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work



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