Customer Service Representative – Class Fundraising

  • Full Time
  • Glasgow
  • Salary Guide: £25,000 - £70,000

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Alpha Graphics

Category: Customer Service, Size: 11-50

Customer Service Representative – Class Fundraising: Alpha Graphics

This is an opportunity for a target driven and enthusiastic individual to become a vital part of the team. Alpha Graphics are looking for someone with the ability to think independently, be creative, and contribute to a supportive environment wherein they can learn new skills. Please visit the website for further information.

Position: Customer Service Representative – Class Fundraising
Location: Glasgow
Hours: Full Time
Salary Guide: £25,000 – £70,000
Last Updated: 03 August 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings

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