Customer Service Representative – Liverpool

  • Full Time
  • Liverpool
  • Salary Guide: £25,000 - £70,000

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Acorn Insurance And Financial Services Limited

Full Time; You will be working Monday to Saturday, 37.5 hours a week between 8:00 am and 19:30pm on a three-week rolling rota. You will only need to w... Role: Service Rep, Category: Customer Service, Size: 11-50

Customer Service Representative – Liverpool: Acorn Insurance And Financial Services Limited

Full Time; You will be working Monday to Saturday, 37.5 hours a week between 8:00 am and 19:30pm on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of 9:00 am and 17.30pm.

Position: Customer Service Representative – Liverpool
Location: Liverpool
Hours: Full Time
Salary Guide: £25,000 – £70,000
Last Updated: 19 June 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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