Customer Services Administrator – Rothwell

  • Full Time
  • Sleaford
  • Salary Guide: £18,000 - £27,000

https://linkedin.com

Apply on Website

Advanta Seeds U K Ltd

Limagrain is a leading global plant breeding and seed company. We breed and market agricultural seeds for farmers for the UK market under the establis... Role: Services Administrator, Category: Admin, Secretarial & PA, Size: 101-200

Customer Services Administrator – Rothwell: Advanta Seeds U K Ltd

Limagrain is a leading global plant breeding and seed company. We breed and market agricultural seeds for farmers for the UK market under the established LG brand.

Position: Customer Services Administrator – Rothwell
Location: Sleaford
Hours: Full Time
Salary Guide: £18,000 – £27,000
Last Updated: 12 May 2022
Job Category: Admin, Secretarial & PA

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction



Share page:

Leave a Reply