Customer Services Adviser

Customer Services Adviser: Nationwide Vehicle Contracts Ltd

Working in our busy Customer Services department, the ideal candidate will have experience of working in a customer service or after-sales support role.

Position: Customer Services Adviser
Location: Nottingham
Hours: Full Time
Salary Guide: £20,000 – £30,000
Last Updated: 03 August 2022
Job Category: Automobile & Motoring

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

• Answers customer support messages via telephone or Web promptly to enhance the customer service experience
• Patiently listens attentively to customer and connects them with the appropriate department to address their needs
• Quickly learns the functions of the system to log in and respond to customer complaints
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Keeps sensitive information and financial records private and confidential
• Works with management to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
• Address costumer questions about new products, services, promotions on sales
• Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
• Willing to learn from management to properly apply company policy to customer solutions
• Contributes to bottom lines sales by increasing customer satisfaction