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Meta Aerospace Management Limited
NitroPack achieves these results by combining all the features necessary for great web performance in one place.... Role: Support Specialist, Category: Transport & Logistics, Size: N/A
Customer Support Specialist (non-voice): Meta Aerospace Management Limited
NitroPack achieves these results by combining all the features necessary for great web performance in one place.
Position: Customer Support Specialist (Non-Voice)
Location: London
Hours: Full Time
Salary Guide: £18,750 – £31,250
Last Updated: 19 June 2022
Job Category: Transport & Logistics
Customer Support Specialist Role:
Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.
Other Duties:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
