Customer Support Specialist (non-voice)

  • Full Time
  • London
  • Salary Guide: £18,750 - £31,250

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Meta Aerospace Management Limited

NitroPack achieves these results by combining all the features necessary for great web performance in one place.... Role: Support Specialist, Category: Transport & Logistics, Size: N/A

Customer Support Specialist (non-voice): Meta Aerospace Management Limited

NitroPack achieves these results by combining all the features necessary for great web performance in one place.

Position: Customer Support Specialist (Non-Voice)
Location: London
Hours: Full Time
Salary Guide: £18,750 – £31,250
Last Updated: 19 June 2022
Job Category: Transport & Logistics

Customer Support Specialist Role:

Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.

Other Duties:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives



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