Day Service Manager (Full time)

  • Full Time
  • London
  • Salary Guide: £21,250 - £42,500

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Headway East London

We are currently looking for a talented and enthusiastic individual to join our team. As the Day Service Manager, youll take responsibility for the da... Role: Service Manage, Category: Customer Service, Size: 51-100

Day Service Manager (Full time): Headway East London

We are currently looking for a talented and enthusiastic individual to join our team. As the Day Service Manager, youll take responsibility for the day to day operation of the Day Service, leading the staff team in planning and delivering a range of projects and activity. Youll also work with the Director of Operations on service development; delivering the organisations key strategic goals in an ambitious period of growth for Headway East London.

Position: Day Service Manager (Full Time)
Location: London
Hours: Full Time
Salary Guide: £21,250 – £42,500
Last Updated: 12 May 2022
Job Category: Customer Service

Service Manager Role:

Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

Other Duties:

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work



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