Desktop Support Analyst

  • Full Time
  • Carlisle
  • Salary Guide: £25,000 - £40,000

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Svella Connect Limited

Category: IT & Telecoms, Size: N/A

Desktop Support Analyst: Svella Connect Limited

Due to continued growth Svella Connect Limited is looking for a focused individual to step into a well-established role within the organisation. Applicants for this position will have a friendly outgoing personality and be able to contribute to the team with creative ideas and thinking. This is an opportunity for the right candidate to advance their career in the industry, with a benefits and rewards package to match. Please visit the website for further information about this role.

Position: Desktop Support Analyst
Location: Carlisle
Hours: Full Time
Salary Guide: £25,000 – £40,000
Last Updated: 19 June 2022
Job Category: IT & Telecoms

Desktop Support Role:

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

Other Duties:

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Migrating servers from Windows XP to Windows 7 or higher platform
  • Maintain client databases with up to date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests



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