Desktop Support Analyst

  • Full Time
  • London
  • Salary Guide: £25,000 - £40,000

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Just-Computing

Category: IT & Telecoms, Size: n/a

Desktop Support Analyst: Just-Computing

An opportunity has arisen for a talented, enthusiastic individual to join a successful and dynamic organisation. This role will suit an individual who has a passion to deliver consistent and exceptional service and who wishes to develop their career. Just-Computing offers a rewarding career for the right individual. The successful candidate will have a can do attitude and be able to work as part of a team. Please visit the website for further information about this role.

Position: Desktop Support Analyst
Location: London
Hours: Full Time
Salary Guide: £25,000 – £40,000
Last Updated: 14 January 2022
Job Category: IT & Telecoms

Desktop Support Role:

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

Other Duties:

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Migrating servers from Windows XP to Windows 7 or higher platform
  • Maintain client databases with up to date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests



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