ACCOUNT MANAGER CUSTOMERCARE: Silvo-Chem (UK) Ltd
Due to continued growth Silvo-Chem (UK) Ltd is looking for a focused individual to step into a well-established role within the organisation. Applicants for this position will have a friendly outgoing personality and be able to contribute to the team with creative ideas and thinking. This is an opportunity for the right candidate to advance their career in the industry, with a benefits and rewards package to match. Please visit the website for further information about this role.
Position: Account Manager Customercare
Location: Livingston
Hours: Full Time
Salary Guide: £15,938 – £26,562
Last Updated: 26 May 2025
Job Category: Sales
Account Manager Role:
An Account Manager, or Client Manager, serves as the liaison between the company and its customers, ensuring outstanding customer service and client satisfaction. Duties include developing account plans, managing client relationships and delivering proposals.
Other Duties:
- Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
- Raising clients business concerns and needs to the companys management
- Negotiating and closing business contracts with existing and new clients
- Delivering sales pitch to prospective clients
- Preparing and presenting business and account updates to the companys management and clients
- Monitoring the budget of the client, explaining costs or expenditures and discussing new terms if necessary
- Following up clients to ensure they are satisfied with the companys products or services
- Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions
