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Wareham Window Centre Limited
Die internationale Unternehmensgruppe GEALAN Fenster-Systeme beschftigt weltweit ca. 1.600 Mitarbeiter. Mit modernsten Produktionsverfahren rund um di... Role: Customer Service, Category: Customer Service, Size: 11-50
CONSULTANT (W/M/D) CUSTOMER SERVICE SPANIEN/PORTUGAL: Wareham Window Centre Limited
Die internationale Unternehmensgruppe GEALAN Fenster-Systeme beschftigt weltweit ca. 1.600 Mitarbeiter. Mit modernsten Produktionsverfahren rund um die Kunststoffextrusion und eigenem Werkzeugbau werden hochwertige und innovative Produkte fr den Fenster- und Trenbau hergestellt und in ganz Europa vertrieben. Zur Verstrkung unseres Teams im Customer Service Center suchen wir baldmglichst einen Consultant (m/w/d) fr die Mrkte Spanien und Portugal.
Position: Consultant (W/M/D) Customer Service Spanien/Portugal
Location: Poole
Hours: Full Time
Salary Guide: £25,000 – £62,500
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Role:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.
Other Duties:
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction
