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Hatfields Jaguar
Manage customer experiences through the completion of a national recall campaign, ensuring a seamless and positive customer experience.... Role: Customer Service Advisor, Category: Customer Service, Size: 11-50
CUSTOMER SERVICE ADVISOR: Hatfields Jaguar
Manage customer experiences through the completion of a national recall campaign, ensuring a seamless and positive customer experience.
Position: Customer Service Advisor
Location: Shrewsbury
Hours: Full Time
Salary Guide: £20,000 – £30,000
Last Updated: 30 August 2024
Job Category: Customer Service
Customer Service Advisor Role:
A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from the company or organisation. Primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.
Other Duties:
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
