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Leads 2 Trade Limited
Leads 2 Trade are the Market leaders in supplying sales leads to home improvement companies. With a strong platform for national growth, and a reputat... Role: Service Advisor, Category: Customer Service, Size: 11-50
CUSTOMER SERVICE ADVISOR: Leads 2 Trade Limited
Leads 2 Trade are the Market leaders in supplying sales leads to home improvement companies. With a strong platform for national growth, and a reputation for creating outstanding quality, we can offer individuals an intellectually stimulating work environment that puts sales lead generation at the heart of our business. If you are an enthusiastic team player looking for a new challenging role then this could be for you. Situated in Stockport our well-established growing company has Vacancies in our in-bound Call Centre to respond to the thousands of customers that use our on-line quotation and comparison service.
Position: Customer Service Advisor
Location: Stockport
Hours: Full Time
Salary Guide: £20,000 – £30,000
Last Updated: 30 August 2024
Job Category: Customer Service
Customer Service Advisor Role:
A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from the company or organisation. Primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.
Other Duties:
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
