CUSTOMER SERVICE ADVISOR: Heywoodfinance
An opportunity has arisen for a talented, enthusiastic individual to join a successful and dynamic organisation. This role will suit an individual who has a passion to deliver consistent and exceptional service and who wishes to develop their career. Heywoodfinance offers a rewarding career for the right individual. The successful candidate will have a can do attitude and be able to work as part of a team. Please visit the website for further information about this role.
Position: Customer Service Advisor
Location: Manchester
Hours: Permanent
Salary Guide: £20,000 – £30,000
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Advisor Role:
A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from the company or organisation. Primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.
Other Duties:
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
