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Islington & Shoreditch Housing Association Limited
Category: Customer Service, Size: >500
CUSTOMER SERVICE ADVISOR: Islington & Shoreditch Housing Association Limited
Whether already part of the industry, or ready for a brand new challenge, Islington & Shoreditch Housing Association Limited is looking for an enthusiastic individual to join the organisation and play a key role in servicing its clients. Applicants should have a strong customer focus as they may be dealing with external clients as well as various departments within the company. Please visit the website for further information about this role.
Position: Customer Service Advisor
Location: Shoreditch
Hours: Full Time
Salary Guide: £20,000 – £30,000
Last Updated: 30 August 2024
Job Category: Customer Service
Customer Service Advisor Role:
A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from the company or organisation. Primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.
Other Duties:
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
