CUSTOMER SERVICE ADVISOR – CONTACT WARRINGTON – FIXED TERM 12 MONTHS: The Watch Repair Co
An opportunity has arisen to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We are committed to delivering high quality service and we are looking for a talented, customer-focused team player to join us.
Position: Customer Service Advisor – Contact Warrington – Fixed Term 12 Months
Location: Warrington
Hours: Part Time
Salary Guide: £20,000 – £30,000
Last Updated: 26 May 2025
Job Category: Customer Service
Service Advisor Role:
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.
Other Duties:
- Communicates with clients about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
- Processes customer payments
- Demonstrates extensive knowledge of service department
