CUSTOMER SERVICE APPRENTICE: British-Gypsum
Due to continued growth British-Gypsum is looking for a focused individual to step into a well-established role within the organisation. Applicants for this position will have a friendly outgoing personality and be able to contribute to the team with creative ideas and thinking. This is an opportunity for the right candidate to advance their career in the industry, with a benefits and rewards package to match. Please visit the website for further information about this role.
Position: Customer Service Apprentice
Location: Leeds
Hours: Full Time
Salary Guide: £15,000 – £25,000
Last Updated: 30 August 2024
Job Category: Apprenticeships
Customer Service Role:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.
Other Duties:
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction
