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Doctors Chambers Limited
As our company continues to grow, we are always on the look out for passionate, dedicated and team focussed individuals to join us and help drive our ... Role: Service Assistant, Category: Customer Service, Size: 51-100
CUSTOMER SERVICE ASSISTANT: Doctors Chambers Limited
As our company continues to grow, we are always on the look out for passionate, dedicated and team focussed individuals to join us and help drive our business forward.
Position: Customer Service Assistant
Location: Windsor
Hours: Full Time
Salary Guide: £17,000 – £25,000
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Assistant Role:
A Customer Service Assistant, or Customer Service Representative provides the company’s customers with the service they require. Duties include receiving inbound calls, responding to complaints and selling the company’s products or services.
Other Duties:
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
