CUSTOMER SERVICE ASSISTANT: Botterills
To support its growth Botterills is looking for a new member to join its team in a supportive and friendly environment. This role will suit a self-motivated individual who can work with minimum supervison. The successful applicant will have good interpersonal and communication skills, and will be open to new learning and ideas. Please visit the website for further information about this role.
Position: Customer Service Assistant
Location: Coatbridge
Hours: Full Time
Salary Guide: £17,000 – £25,000
Last Updated: 26 May 2025
Job Category: Retail
Customer Service Assistant Role:
A Customer Service Assistant, or Customer Service Representative provides the company’s customers with the service they require. Duties include receiving inbound calls, responding to complaints and selling the company’s products or services.
Other Duties:
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
