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Vita Student
Our night-time Customer Service Assistants deliver a crucial, multi-purpose function to our Vita brand with significant responsibility and an exceptio... Role: Customer Service Assistant, Category: Construction & Property, Size: 11-50
CUSTOMER SERVICE ASSISTANT: Vita Student
Our night-time Customer Service Assistants deliver a crucial, multi-purpose function to our Vita brand with significant responsibility and an exceptional.
Position: Customer Service Assistant
Location: Belfast
Hours: Full Time
Salary Guide: £17,000 – £25,000
Last Updated: 26 May 2025
Job Category: Construction & Property
Customer Service Assistant Role:
A Customer Service Assistant, or Customer Service Representative provides the company’s customers with the service they require. Duties include receiving inbound calls, responding to complaints and selling the company’s products or services.
Other Duties:
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
