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Northlink Orkney & Shetland Ferries Ltd
Category: Customer Service, Size: 51-100
Northlink Orkney & Shetland Ferries Ltd is committed to working with the best people possible and as such offers a renumeration and benefits package for Service Assistants commensurate with experience and qualifications. Please visit the website for further information.
Position: Customer Service Assistant, Hatston
Location: Stromness
Hours: Full Time
Salary Guide: £17,000 – £25,000
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Assistant Role:
A Customer Service Assistant, or Customer Service Representative provides the companys customers with the service they require. Duties include receiving inbound calls, responding to complaints and selling the companys products or services.
Other Duties:
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a companys policies and procedures at all times when assisting customers
