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Northlink Orkney & Shetland Ferries Ltd
Category: Estate Agency, Size: 51-100
CUSTOMER SERVICE ASSISTANT, STROMNESS / SCRABSTER: Northlink Orkney & Shetland Ferries Ltd
To support its growth Northlink Orkney & Shetland Ferries Ltd is looking for a new member to join its team in a supportive and friendly environment. This role will suit a self-motivated individual who can work with minimum supervison. The successful applicant will have good interpersonal and communication skills, and will be open to new learning and ideas. Please visit the website for further information about this role.
Position: Customer Service Assistant, Stromness / Scrabster
Location: Stromness
Hours: Full Time
Salary Guide: £17,000 – £25,000
Last Updated: 26 May 2025
Job Category: Estate Agency
Customer Service Assistant Role:
A Customer Service Assistant, or Customer Service Representative provides the companys customers with the service they require. Duties include receiving inbound calls, responding to complaints and selling the companys products or services.
Other Duties:
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a companys policies and procedures at all times when assisting customers
