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Impact Call Centre Limited
Our customer services executive role is for those that love working at the heart of customer service with responsibility for delighting our clients cu... Role: Service Executive, Category: Customer Service, Size: 11-50
CUSTOMER SERVICE EXECUTIVE: Impact Call Centre Limited
Our customer services executive role is for those that love working at the heart of customer service with responsibility for delighting our clients customers. There is nothing quite like the satisfaction that is gained from helping others and solving problems. It is a chance to make a difference and be a true brand ambassador for some of the UKs leading names while working as part of a valued team where everyone is supported, and success is celebrated.
Position: Customer Service Executive
Location: Romsey
Hours: Full Time
Salary Guide: £18,750 – £31,250
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Role:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.
Other Duties:
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction
