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Housing Units Limited
We have an exciting opportunity for an experienced full time Customer Service Manager to join our busy team. The successful candidate will have the ab... Role: Customer Service Manager, Category: Customer Service, Size: 51-100
CUSTOMER SERVICE MANAGER: Housing Units Limited
We have an exciting opportunity for an experienced full time Customer Service Manager to join our busy team. The successful candidate will have the ability to manage and motivate a successful team, excellent communication skills with a proven customer service background, and previous experience of IT systems and all Microsoft Office packages.
Position: Customer Service Manager
Location: Oldham
Hours: Full Time
Salary Guide: £15,938 – £26,562
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Manager Role:
Customer Service Managers, or Client Service Managers, are responsible for overseeing teams of customer service representatives. Primary duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff members.
Other Duties:
- Overseeing the customer services teams
- Training and managing Customer Service Assistants and Representatives
- On-boarding and training new employees
- Setting customer satisfaction targets and working with the team to meet targets consistently
- Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
- Creating customer loyalty programs to increase revenue and improve client retention
- Establishing customer service policies and procedures
- Staying updated on developments in the customer services field
