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General Pharmaceutical Council
Were looking for someone with excellent communication skills and experience of working in a busy contact centre environment to join our friendly team ... Role: Service Officer, Category: Social Care, Size: 201-500
CUSTOMER SERVICE OFFICER: General Pharmaceutical Council
Were looking for someone with excellent communication skills and experience of working in a busy contact centre environment to join our friendly team in providing outstanding customer service.
Position: Customer Service Officer
Location: London
Hours: Full Time
Salary Guide: £20,000 – £40,000
Last Updated: 30 August 2024
Job Category: Social Care
Customer Service Role:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.
Other Duties:
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction