Apply on Website
Design Environmental Ltd
Within the Customer Service team, the Customer Service Representative will contribute to sales targets, profitability, and customer satisfaction. As a... Role: Service Representative, Category: Customer Service, Size: 11-50
CUSTOMER SERVICE REPRESENTATIVE: Design Environmental Ltd
Within the Customer Service team, the Customer Service Representative will contribute to sales targets, profitability, and customer satisfaction. As a Customer Service and Supply Chain Support, you are the key contact for Schunk Xycarb Technology, ensuring seamless communication between customers and our global organization.
Position: Customer Service Representative
Location: Ebbw Vale
Hours: Full Time
Salary Guide: £25,000 – £70,000
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Representative Role:
A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.
Other Duties:
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings
