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All Answers Limited
As part of your role within the Customer Experience team, you'll be working with our expansive and international client base; answering and making pho... Role: Service Representative, Category: Customer Service, Size: 11-50
CUSTOMER SERVICE REPRESENTATIVE: All Answers Limited
As part of your role within the Customer Experience team, you’ll be working with our expansive and international client base; answering and making phone calls, processing new orders and responding to customer queries. As an academic company, a high level of skill in spelling and grammar is an absolute must.
Position: Customer Service Representative
Location: Nottingham
Hours: Full Time
Salary Guide: £25,000 – £70,000
Last Updated: 30 August 2024
Job Category: Customer Service
Customer Service Representative Role:
A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.
Other Duties:
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings
