Customer Service Representative

  • Full Time
  • Gwent
  • Salary Guide: £25,000 - £70,000


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Alexander Industrial Supplies (Essex) Ltd

Our manufacturing site in Clayton is currently recruiting for a Customer Service Representative to join our team. As a Customer Service Representative... Role: Service Rep, Category: Customer Service, Size: 11-50

Customer Service Representative: Alexander Industrial Supplies (Essex) Ltd

Our manufacturing site in Clayton is currently recruiting for a Customer Service Representative to join our team. As a Customer Service Representative you will be responsible for communication between Customer Service, Sales and Manufacturing. This position will assist in Identifying internal requirements and work with Customer Service and manufacturing to provide responsive customer service and a strong sense for quality and continuous improvement to our customers.

Position: Customer Service Representative
Location: Gwent
Hours: Full Time
Salary Guide: £25,000 – £70,000
Last Updated: 12 May 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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