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Trade Centre Wales Ltd
Founded in 1999, with one branch in Neath, South Wales, The Trade Centre Group plc has grown to seven sites, taking its employees on the journey, with... Role: Service Rep, Category: Customer Service, Size: 11-50
CUSTOMER SERVICE REPRESENTATIVES: Trade Centre Wales Ltd
Founded in 1999, with one branch in Neath, South Wales, The Trade Centre Group plc has grown to seven sites, taking its employees on the journey, with plenty of chances for internal progression and growth as well as enjoying the day-to-day working.
Position: Customer Service Representatives
Location: Neath
Hours: Full Time
Salary Guide: £25,000 – £70,000
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Service Representative Role:
A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.
Other Duties:
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisations offerings
