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Fuel Supplies (C I) Ltd
We have an opening for a Customer Services Administrator to join our busy Customer Services department in Jersey. Candidates should have good administ... Role: Services Administrator, Category: Admin, Secretarial & PA, Size: n/a
CUSTOMER SERVICES ADMINISTRATOR: Fuel Supplies (C I) Ltd
We have an opening for a Customer Services Administrator to join our busy Customer Services department in Jersey. Candidates should have good administration skills, preferably gained within a customer services environment, together with a high degree of IT literacy, in particular, proficiency at using Word, Excel and Outlook. Excellent communication skills, both verbal and written, are also essential. This is a varied role which will suit someone who enjoys working as part of a friendly team and interacting with customers on the phone and in person.
Position: Customer Services Administrator
Location: Jersey
Hours: Full Time
Salary Guide: £18,000 – £27,000
Last Updated: 30 August 2024
Job Category: Admin, Secretarial & PA
Customer Service Role:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.
Other Duties:
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction
