CUSTOMER SERVICES / ADMINISTRATOR

CUSTOMER SERVICES / ADMINISTRATOR: Bluemanor Windows Limited

Bluemanor Windows Ltd, a family-run home improvements company based in Braintree, Essex, is looking for a Customer Services Administrator to become a part of our growing team.

Position: Customer Services / Administrator
Location: Sudbury
Hours: Full Time
Salary Guide: £18,000 – £27,000
Last Updated: 26 May 2025
Job Category: Customer Service

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

• Answers customer support messages via telephone or Web promptly to enhance the customer service experience
• Patiently listens attentively to customer and connects them with the appropriate department to address their needs
• Quickly learns the functions of the system to log in and respond to customer complaints
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Keeps sensitive information and financial records private and confidential
• Works with management to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
• Address costumer questions about new products, services, promotions on sales
• Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
• Willing to learn from management to properly apply company policy to customer solutions
• Contributes to bottom lines sales by increasing customer satisfaction