CUSTOMER SUPPORT SPECIALIST – TECHNICAL SERVICES: Acturis Limited
This role will suit grafters and self-starters who can integrate well with a team and want to make a difference. Acturis Limited is a friendly, happy organisation that’s passsionate about its brand, and is an equal opportunities employer. candidates with relevant qualifications or experience should visit the website for further information about this role.
Position: Customer Support Specialist – Technical Services
Location: London
Hours: Full Time
Salary Guide: £18,750 – £31,250
Last Updated: 26 May 2025
Job Category: Customer Service
Customer Support Specialist Role:
Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.
Other Duties:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
