EMPLOYER RELATIONSHIP MANAGER: Tcat
If you’re a people person with the drive to deliver excellent customer service, this may be the role for you. Tcat encourages applications from all backgrounds and communities and is committed to having a workforce that is made up of diverse skills, experiences and abilities. Any relevant industry experience or qualifications that you have will be considered. Please visit the website for further information about this role.
Position: Employer Relationship Manager
Location: Telford
Hours: Permanent
Salary Guide: £30,000 – £60,000
Last Updated: 26 May 2025
Job Category: Legal
Relationship Manager Role:
Building positive relationships with customers. Assisting with generating new business. Identifying opportunities for greater profits.
Other Duties:
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
