GLOBAL ALUMNI ENGAGEMENT MANAGER: The Intellectual Property Institute
Any relevant experience and qualifications that you can bring to this role will be advantageous. The Intellectual Property Institute will provide a competitive benefits package in line with the industry, and is an equal opportunities employer. Please visit the website for further information about this role.
Position: Global Alumni Engagement Manager
Location: London
Hours: Full Time
Salary Guide: £30,000 – £60,000
Last Updated: 26 May 2025
Job Category: Human Resources
Engagement Manager Role:
Assisting customers with using our services throughout projects. Helping solve client problems and managing financial aspects of contracts. Ensuring contracts are carried out according to agreed terms.
Other Duties:
- Foster positive relationships with our customers as their primary point of contact
- Help clients implement services and plan projects effectively
- Ensure that contract terms and conditions are met
- Manage invoices and bills for assigned customers
- Identify upselling and cross-selling opportunities
- Address customer issues with speed and efficiency
- Work with sales teams to generate new business
- Prepare reports on project performance
