Program Manager

  • Full Time
  • Reading
  • Salary Guide: £26,562 - £42,500

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SERVIONT GLOBAL SOLUTIONS LIMITED

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer ... Role: Program Manager, Category: IT & Telecoms:Other, Size: N/A

Program Manager: SERVIONT GLOBAL SOLUTIONS LIMITED

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Position: Program Manager
Location: Reading
Hours: Full Time
Salary Guide: £26,562 – £42,500
Last Updated: 19 June 2022
Job Category: IT & Telecoms:Other

Program Manager Role:

Oversees all aspects of an ongoing program, from its development to implementing program activities. Ensures program is completed to a consistently high standard, within budget, that objectives are met on time, suiting the company’s image and objectives. Makes sure the program meets professional standards and industry regulations.

Other Duties:

  • Establishes short and long-term program objectives and ensures team members meet them.
  • Recruits, hires, and trains team members.
  • Develops regular budgets and schedules (usually annually) to support the program’s implementation.
  • Develops funding plans to ensure the program’s ongoing delivery and success.
  • Creates and implements guidelines for evaluating the program’s strengths and areas where improvement is required.
  • Assigns tasks to team members to ensure project objectives are completed as required.
  • Communicates expectations to team members.
  • Counsels and disciplines team members who do not perform to expectations or who violate company policies.
  • Appraises team members’ performances and offer feedback to employees and, when appropriate, to managers.
  • Resolves problems with program as they arise.
  • Monitors program’s progress and reports this in regular meetings with high-end managers and any stakeholders funding the program.



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