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Amrepro
The purpose of this role is all about looking after our customers, providing best possible service in a timely manner and maximizing inbound opportuni... Role: Support Specialist, Category: Transport & Logistics, Size: n/a
Sales Support Specialist: Amrepro
The purpose of this role is all about looking after our customers, providing best possible service in a timely manner and maximizing inbound opportunities.
Position: Sales Support Specialist
Location: Birmingham
Hours: Permanent
Salary Guide: £31,250 – £75,000
Last Updated: 03 August 2022
Job Category: Transport & Logistics
Sales Support Specialist Role:
A Sales Support Specialist, or Sales Operations Specialist, helps customers through the sales process. Duties include answering customer queries, delivering after-sales information and updating customer records.
Other Duties:
- Answering questions from prospective customers about online purchase process
- Tracking orders and investigating shipping delays for customers waiting on products
- Answering questions from existing customers with faulty or unwanted products
- Processing customer sales, refunds and returns
- Performing data entry duties with regards to sales figures, metrics and other key data
- Reporting unusual activity to supervisors
- Updating customer records with new contact details and notes on support interactions
- Referring complex cases to Sales Support Manager
- Making follow-up contact to inform customers of new or improved products
