Sales Support Specialist

  • Permanent
  • Birmingham
  • Salary Guide: £31,250 - £75,000

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Amrepro

The purpose of this role is all about looking after our customers, providing best possible service in a timely manner and maximizing inbound opportuni... Role: Support Specialist, Category: Transport & Logistics, Size: n/a

Sales Support Specialist: Amrepro

The purpose of this role is all about looking after our customers, providing best possible service in a timely manner and maximizing inbound opportunities.

Position: Sales Support Specialist
Location: Birmingham
Hours: Permanent
Salary Guide: £31,250 – £75,000
Last Updated: 03 August 2022
Job Category: Transport & Logistics

Sales Support Specialist Role:

A Sales Support Specialist, or Sales Operations Specialist, helps customers through the sales process. Duties include answering customer queries, delivering after-sales information and updating customer records.

Other Duties:

  • Answering questions from prospective customers about online purchase process
  • Tracking orders and investigating shipping delays for customers waiting on products
  • Answering questions from existing customers with faulty or unwanted products
  • Processing customer sales, refunds and returns
  • Performing data entry duties with regards to sales figures, metrics and other key data
  • Reporting unusual activity to supervisors 
  • Updating customer records with new contact details and notes on support interactions
  • Referring complex cases to Sales Support Manager
  • Making follow-up contact to inform customers of new or improved products



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