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Gem (Group For Education In Museums)
Category: Human Resources, Size: 11-50
SENIOR ENGAGEMENT MANAGER: Gem (Group For Education In Museums)
If you’re a people person with the drive to deliver excellent customer service, this may be the role for you. Gem (Group For Education In Museums) encourages applications from all backgrounds and communities and is committed to having a workforce that is made up of diverse skills, experiences and abilities. Any relevant industry experience or qualifications that you have will be considered. Please visit the website for further information about this role.
Position: Senior Engagement Manager
Location: Barnsley
Hours: Full Time
Salary Guide: £37,500 – £75,000
Last Updated: 26 May 2025
Job Category: Human Resources
Engagement Manager Role:
Assisting customers with using our services throughout projects. Helping solve client problems and managing financial aspects of contracts. Ensuring contracts are carried out according to agreed terms.
Other Duties:
- Foster positive relationships with our customers as their primary point of contact
- Help clients implement services and plan projects effectively
- Ensure that contract terms and conditions are met
- Manage invoices and bills for assigned customers
- Identify upselling and cross-selling opportunities
- Address customer issues with speed and efficiency
- Work with sales teams to generate new business
- Prepare reports on project performance
