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Commsworld Limited
You will be the single point of contact for your portfolio of customers, owning the end-to-end service relationship for each. Unlike a traditional ser... Role: Delivery Manager, Category: Transport & Logistics, Size: 11-50
SERVICE DELIVERY MANAGER: Commsworld Limited
You will be the single point of contact for your portfolio of customers, owning the end-to-end service relationship for each. Unlike a traditional service manager role, you will be involved from the earliest stages of each opportunity and deployment helping Sales shape solutions, making sure new services are designed to be supportable, and guiding them through delivery into live service. You will not be the Project Manager; you will work alongside Project Managers as the customers service voice, ensuring that what we build is what the customer needs and that it transitions cleanly into operation. Once live, you will be accountable for service performance, SLA attainment, reporting and continual improvement.
