SERVICE MANAGER: George Browns
If you’re a people person with the drive to deliver excellent customer service, this may be the role for you. George Browns encourages applications from all backgrounds and communities and is committed to having a workforce that is made up of diverse skills, experiences and abilities. Any relevant industry experience or qualifications that you have will be considered. Please visit the website for further information about this role.
Position: Service Manager
Location: Leighton Buzzard
Hours: Full Time
Salary Guide: £21,250 – £42,500
Last Updated: 30 August 2024
Job Category: Customer Service
Service Manager Role:
Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.
Other Duties:
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
