Pbs4 is committed to working with the best people possible and as such offers a renumeration and benefits package for Enablement Managers commensurate with experience and qualifications. Please visit the website for further information.
Position: Service Manager (Enablement Manager) – North Hampshire
Location: Southampton
Hours: Full Time
Salary Guide: £21,250 – £42,500
Last Updated: 26 May 2025
Job Category: Social Care
Service Manager Role:
Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.
Other Duties:
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
