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Bristol Energy Limited
Our Customer service teams play a vital role in the journey of our customers. We have a wide range of activities and processes that support our custom... Role: Service Advisor, Category: Customer Service, Size: >500
CUSTOMER SERVICE ADVISOR: Bristol Energy Limited
Our Customer service teams play a vital role in the journey of our customers. We have a wide range of activities and processes that support our customers, including the installation of new smart meters across the UK, customer billing and payments, liaising with third parties through our industry operations activity and many other ways of offering an excellent service to our customers.
Position: Customer Service Advisor
Location: Bristol
Hours: Permanent
Salary Guide: £20,000 – £30,000
Last Updated: 30 August 2024
Job Category: Customer Service
Customer Service Advisor Role:
A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from the company or organisation. Primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.
Other Duties:
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
