Customer Service Representative

  • Full Time
  • Eye
  • Salary Guide: £25,000 - £70,000

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FMG Ltd

During the recruitment process we may collect information directly from you, from other organisations and/or from publically available information, in... Role: Service Rep, Category: Customer Service, Size: 201-500

Customer Service Representative: FMG Ltd

During the recruitment process we may collect information directly from you, from other organisations and/or from publically available information, including media profiles. If necessary, we will share your information in order only to assess your application, equality monitoring and to meet legal or policy requirements for pre-employment checks. This may include checking your identity, work and education activity, criminal record and credit history. Your information will be securely stored. Unsuccessful applicant details are held for 12 months and then destroyed.

Position: Customer Service Representative
Location: Eye
Hours: Full Time
Salary Guide: £25,000 – £70,000
Last Updated: 14 January 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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