Customer Support Specialist

  • Full Time
  • Nottingham
  • Salary Guide: £18,750 - £31,250

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Omnisend - Ecommerce Email Marketing

Category: Transport & Logistics, Size: 11-50

Customer Support Specialist: Omnisend – Ecommerce Email Marketing

This role will suit grafters and self-starters who can integrate well with a team and want to make a difference. Omnisend – Ecommerce Email Marketing is a friendly, happy organisation that’s passsionate about its brand, and is an equal opportunities employer. candidates with relevant qualifications or experience should visit the website for further information about this role.

Position: Customer Support Specialist
Location: Nottingham
Hours: Full Time
Salary Guide: £18,750 – £31,250
Last Updated: 03 August 2022
Job Category: Transport & Logistics

Customer Support Specialist Role:

Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.

Other Duties:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

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