DELIVERS EXCELLENT CUSTOMER SERVICE.: Sheffieldcityhall
Any relevant experience and qualifications that you can bring to this role will be advantageous. Sheffieldcityhall will provide a competitive benefits package in line with the industry, and is an equal opportunities employer. Please visit the website for further information about this role.
Position: Delivers Excellent Customer Service.
Location: Sheffield
Hours: Full Time
Salary Guide: £15,000 – £25,000
Last Updated: 30 August 2024
Job Category: Customer Service
Customer Service Role:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.
Other Duties:
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Willing to learn from management to properly apply company policy to customer solutions
- Contributes to bottom lines sales by increasing customer satisfaction
