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Adele Carr
The Helpdesk Analyst role sits within a professional services environment, providing first-line support for internal and external users of bespoke sys... Role: Desk Analyst, Category: IT & Telecoms, Size: 1-10
HELP DESK ANALYST: Adele Carr
The Helpdesk Analyst role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements.
