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Business Stream Ltd
As IT Service Desk Manager, youll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focuse... Role: Desk Manager, Category: IT & Telecoms, Size: 201-500
IT SERVICE DESK MANAGER: Business Stream Ltd
As IT Service Desk Manager, youll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. Youll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with day-to-day technical activities. Youll help maintain the stability and performance of key business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. Youll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague experience.
